Customer Service Coordinator

Schneider; Carlsbad (NM); On-site; USD 36,000 - 48,000; Full time

Benefits offered by this job

Medical, dental and vision insurance

Company paid life insurance

401(k) savings plan with company match

Paid time off and paid holidays

Results-based incentive pay program

Tuition reimbursement

Job summary

Schneider is seeking a Customer Service Coordinator in Carlsbad, NM to be on-site at a customer location and act as a liaison between Schneider and the customer. The Customer Service Coordinator will advise on operations, resolve complex problems, and build a solid working relationship with the account.

The role follows a full-time schedule: Monday–Friday, 8 a.m.–5 p.m., on-site in Carlsbad with First shift responsibilities.

Qualifications

• Associate degree in business or related field is required.
• 2-4 years of relevant work experience preferred.
• Valid driver's license and acceptable DMV record.

Responsibilities

• Develop knowledge of the customer’s supply chain.
• Provide process and technology training for support coverage.
• Communicate daily distribution of work to the team.
• Attend weekly business reviews to discuss offerings.
• Lead the team in problem resolution.
• Analyze service issues and identify root causes.
• Address border-crossing issues as needed.

Skills

Customer service

Written communication

Verbal communication

Problem-solving

Education

Associate degree in business or related field

Job description

Work Model

On-Site

Location

Carlsbad, NM, USA

Shift

First shift

Job Level

Individual Contributor

Schedule

Full time; Monday-Friday, 8 a.m.-5 p.m.

Job Overview

Schneider is seeking a Customer Service Coordinator in Carlsbad to be on-site at a customer location and act as a liaison between Schneider and the customer. The Customer Service Coordinator will act as an advisor, resolve complex problems, and build a solid working relationship with the customer.

Responsibilities

• Develop a deep knowledge of the customer’s supply chain.
• Provide process and technology training to enable the needed support and coverage.
• Establish and communicate the daily distribution of work to the team.
• Attend weekly business reviews to discuss new offerings for the account.
• Act as the team lead for problem resolution.
• Analyze service issues and trends to determine the root causes and communicate recommendations to the team.
• Identify opportunities that would lead to improved performance for the account.
• Work through any border crossing issues that arise.

Skills And Qualifications

• Associate degree in business or related field.
• 2-4 years of relevant work experience preferred.
• Valid driver's license and meet Schneider's DMV record standards.
• Excellent customer service skills.
• Outstanding written and verbal communication skills.
• Strong problem-solving skills.

Pay And Benefits

• Medical, dental and vision insurance.
• Company paid life insurance.
• 401(k) savings plan with company match.
• Paid time off and paid holidays.
• Results-based incentive pay program where you can earn above and beyond your base pay.
• Tuition reimbursement.
• See full list of operations benefits .

Schneider's inclusive culture

Our history has taught us that treating everyone with dignity and respect is vital to our ongoing success. We embrace and seek out diversity that is inclusive of thought, race, ethnicity, national origin, sex, gender, gender expression, age, religion, sexual orientation, ability, medical condition, veteran or military status, experience and background. This diversity and openness ensures all associates have equal access to opportunities and resources to contribute fully to the organization's success, and it fuels innovation, improves strategic thinking and cultivates leadership. Any applicant may request a reasonable accommodation to complete a job application, pre-employment testing, or job interview or to otherwise participate in the hiring process consistent with the Americans with Disabilities Act (ADA) by contacting their Recruiter, Human Resources Business Partner, and/or Human Resources Leave Administration.