Customer Service Coordinator

Schneider National; Carlsbad (NM); On-site; USD 40,000 - 65,000; Full time

Benefits offered by this job

Medical, dental and vision insurance

Company paid life insurance

401(k) savings plan with company match

Paid time off and paid holidays

Tuition reimbursement

See full list of operations benefits

Job summary

Schneider National is seeking a Customer Service Coordinator in Carlsbad to be on-site at a customer location and act as a liaison between Schneider and the customer. The role involves advising, resolving complex problems, and building a solid working relationship with the customer.

Key responsibilities include understanding the customer's supply chain, providing training, coordinating daily workload, and participating in reviews to discuss new offerings.

Qualifications

• Associate degree in business or related field.
• 2–4 years of relevant work experience preferred.
• Valid driver's license and meet Schneider's DMV record standards.
• Excellent customer service skills.
• Outstanding written and verbal communication skills.
• Strong problem-solving skills.

Responsibilities

• Develop a deep knowledge of the customer's supply chain.
• Provide process and technology training to enable the needed support and coverage.
• Establish and communicate the daily distribution of work to the team.
• Attend weekly business reviews to discuss new offerings for the account.
• Act as the team lead for problem resolution.
• Analyze service issues and trends to determine the root causes and communicate recommendations to the team.
• Identify opportunities that would lead to improved performance for the account.
• Work through any border crossing issues that arise.

Skills

Customer service

Communication skills

Problem solving

Experience 2–4 years

Driver's license

DMV compliance

Education

Associate degree in business or related field

Job description

Job overview:

Schneider is seeking a Customer Service Coordinator in Carlsbad to be on-site at a customer location and act as a liaison between Schneider and the customer. The Customer Service Coordinator will act as an advisor, resolve complex problems, and build a solid working relationship with the customer.

Responsibilities:

• Develop a deep knowledge of the customer's supply chain.
• Provide process and technology training to enable the needed support and coverage.
• Establish and communicate the daily distribution of work to the team.
• Attend weekly business reviews to discuss new offerings for the account.
• Act as the team lead for problem resolution.
• Analyze service issues and trends to determine the root causes and communicate recommendations to the team.
• Identify opportunities that would lead to improved performance for the account.
• Work through any border crossing issues that arise.

Skills and qualifications:

• Associate degree in business or related field.
• 2-4 years of relevant work experience preferred.
• Valid driver's license and meet Schneider's DMV record standards.
• Excellent customer service skills.
• Outstanding written and verbal communication skills.
• Strong problem-solving skills.

Pay and benefits:

• Medical, dental and vision insurance.
• Company paid life insurance.
• 401(k) savings plan with company match.
• Paid time off and paid holidays.
• Results-based incentive pay program where you can earn above and beyond your base pay.
• Tuition reimbursement.
• See full list of operations benefits.

Schneider's inclusive culture

Our history has taught us that treating everyone with dignity and respect is vital to our ongoing success. We embrace and seek out diversity that is inclusive of thought, race, ethnicity, national origin, sex, gender, gender expression, age, religion, sexual orientation, ability, medical condition, veteran or military status, experience and background. This diversity and openness ensures all associates have equal access to opportunities and resources to contribute fully to the organization's success, and it fuels innovation, improves strategic thinking and cultivates leadership. Any applicant may request a reasonable accommodation to complete a job application, pre-employment testing, or job interview or to otherwise participate in the hiring process consistent with the Americans with Disabilities Act (ADA) by contacting their Recruiter, Human Resources Business Partner, and/or Human Resources Leave Administration.