Customer Service Coordinator

Schneider; Midland (TX); On-site; USD 42,000 - 62,000; Full time

Benefits offered by this job

Medical insurance

Dental insurance

Vision insurance

401(k) match

Paid time off

Job summary

Schneider in Midland, TX is seeking a Customer Service Coordinator to be on-site at a customer location and act as a liaison between Schneider and the customer. The coordinator will advise, resolve complex problems, and build a solid working relationship with the customer.

Responsibilities include leading the daily work distribution, attending weekly business reviews, and driving root-cause analyses to improve account performance while resolving border-crossing issues as needed.

Qualifications

• Associate degree in business or related field.
• 2–4 years of relevant work experience preferred.
• Valid driver's license and meet Schneider's DMV record standards.
• Excellent customer service skills.
• Outstanding written and verbal communication skills.
• Strong problem-solving skills.

Responsibilities

• Develop a deep knowledge of the customer’s supply chain.
• Provide process and technology training to enable the needed support and coverage.
• Establish and communicate the daily distribution of work to the team.
• Attend weekly business reviews to discuss new offerings for the account.
• Act as the team lead for problem resolution.
• Analyze service issues and trends to determine the root causes and communicate recommendations to the team.
• Identify opportunities that would lead to improved performance for the account.
• Work through any border crossing issues that arise.

Job description

Work Model:

On-Site

Location:

Midland, TX, USA

Shift:

First shift

Job Level:

Individual Contributor

Schedule:

Full time; Monday-Friday, 8 a.m.-5 p.m.

Job Overview

Schneider is seeking a Customer Service Coordinator in Midland to be on-site at a customer location and act as a liaison between Schneider and the customer. The Customer Service Coordinator will act as an advisor, resolve complex problems, and build a solid working relationship with the customer.

Responsibilities

• Develop a deep knowledge of the customer’s supply chain.
• Provide process and technology training to enable the needed support and coverage.
• Establish and communicate the daily distribution of work to the team.
• Attend weekly business reviews to discuss new offerings for the account.
• Act as the team lead for problem resolution.
• Analyze service issues and trends to determine the root causes and communicate recommendations to the team.
• Identify opportunities that would lead to improved performance for the account.
• Work through any border crossing issues that arise.

Skills And Qualifications

• Associate degree in business or related field.
• 2-4 years of relevant work experience preferred.
• Valid driver's license and meet Schneider's DMV record standards.
• Excellent customer service skills.
• Outstanding written and verbal communication skills.
• Strong problem-solving skills.

Pay And Benefits

• Medical, dental and vision insurance.
• Company paid life insurance.
• 401(k) savings plan with company match.
• Paid time off and paid holidays.
• Results-based incentive pay program where you can earn above and beyond your base pay.
• Tuition reimbursement.
• See full list of operations benefits .

Schneider's inclusive culture

Our history has taught us that treating everyone with dignity and respect is vital to our ongoing success. We embrace and seek out diversity that is inclusive of thought, race, ethnicity, national origin, sex, gender, gender expression, age, religion, sexual orientation, ability, medical condition, veteran or military status, experience and background. This diversity and openness ensures all associates have equal access to opportunities and resources to contribute fully to the organization's success, and it fuels innovation, improves strategic thinking and cultivates leadership. Any applicant may request a reasonable accommodation to complete a job application, pre-employment testing, or job interview or to otherwise participate in the hiring process consistent with the Americans with Disabilities Act (ADA) by contacting their Recruiter, Human Resources Business Partner, and/or Human Resources Leave Administration.