On-Site Customer Success Advocate

Greenfield Global Inc.; Stony Hill (CT); Presencial; USD 70.000 - 90.000; Tempo integral

Benefícios oferecidos por esta vaga

Health and dental benefits

Vacation time

Retirement savings program

Training opportunities

Resumo da vaga

Greenfield Global Inc. is seeking a Customer Success Representative to coordinate the customer experience across sales, supply chain, operations, quality, and logistics.

This on-site Brookfield, CT role emphasizes ownership, timely communication, issue resolution, and proactive relationship management to support seller growth and account continuity. You will collaborate with internal teams, manage multiple issues, and ensure accurate documentation such as COAs and SDS.

Qualificações

• Education: Post-secondary education required; bachelor’s degree in business, supply chain, or life sciences preferred.
• 5+ years of customer service, customer success, account coordination, inside sales support, or commercial operations experience.
• Proven track record supporting customers and owning issue resolution in a fast-paced, service-oriented environment.

Responsabilidades

• Own customer issues from intake through resolution, maintaining a clear follow-up cadence and confirming closure with the customer.
• Resolve order issues including pricing discrepancies, MOQ exceptions, freight and shipping concerns, delivery date changes, and QA notifications.
• Resolve freight billing discrepancies in partnership with logistics and finance.
• Coordinate with supply chain, logistics, operations, quality, and commercial teams to resolve issues and maintain account continuity.
• Fulfill customer documentation requests including COAs, SDS, quality documents, and shipment paperwork.
• Own new account setup, resolving issues that arise during account creation; maintain accurate customer records in ERP.

Conhecimentos

Ownership & accountability

Communication

Organization & prioritization

Problem solving

Cross-functional collaboration

Customer focus

Agility & composure

Formação

Bachelor's degree in business, supply chain, or life sciences preferred

Ferramentas

Microsoft Dynamics 365

CRM tools

Descrição da vaga

Greenfield Global Inc. is seeking a Customer Success Representative to coordinate the customer experience across sales, supply chain, operations, quality, and logistics.

This on-site Brookfield, CT role emphasizes ownership, timely communication, issue resolution, and proactive relationship management to support seller growth and account continuity. You will collaborate with internal teams, manage multiple issues, and ensure accurate documentation such as COAs and SDS.