Senior Customer Success Lead - Onsite NJ, Growth & STIP

Sibanye-Stillwater Reldan; Shrewsbury (NJ); On-site; USD 39,000 - 58,000; Full time

Benefits offered by this job

STIP 8%

Comprehensive benefits

401(k)

Paid time off

Professional growth opportunities

Job summary

Sibanye-Stillwater Recycling is seeking a Senior Customer Success Associate to join our Customer Success team in New Jersey. The role focuses on building strong customer relationships, managing accounts, and supporting financial operations in a fast-paced industrial setting.

You will collaborate with Commercial, Finance, Logistics, and Operations to ensure smooth service delivery, oversee onboarding, handle transactions, and drive process improvements.

Qualifications

• Experience in customer success, account management, financial operations, or logistics.
• Strong analytical, communication, and problem-solving skills.
• Proficiency in Microsoft Office and CRM systems.
• Experience in manufacturing, metals recycling, or commodities is a plus!

Responsibilities

• Manage customer relationships, account activities, and escalations.
• Review account balances, transactions, financial exposure, and hedging requirements.
• Partner with Commercial, Finance, Logistics, and Operations to ensure seamless service delivery.
• Coordinate customer onboarding, transactions, and issue resolution.
• Support process improvements and provide guidance to team members.

Skills

Customer success

Account management

Financial operations

Logistics

Tools

CRM systems

Microsoft Office

Job description

Sibanye-Stillwater Recycling is seeking a Senior Customer Success Associate to join our Customer Success team in New Jersey. The role focuses on building strong customer relationships, managing accounts, and supporting financial operations in a fast-paced industrial setting.

You will collaborate with Commercial, Finance, Logistics, and Operations to ensure smooth service delivery, oversee onboarding, handle transactions, and drive process improvements.