Customer Success Specialist — Accounts & Onboarding

Greenfield Global; Brookfield (CT); Presencial; USD 70.000 - 90.000; Tempo integral

Resumo da vaga

Greenfield Global in Brookfield, CT is seeking a Customer Success Representative to join our Sales team. You will own customer issues from intake to resolution, coordinating with cross-functional teams to ensure timely delivery and satisfaction.

The role requires 5+ years in customer service or related fields, ERP proficiency, and strong communication. Knowledge of Microsoft Dynamics 365 and CRM tools is a plus, with office-based work in a manufacturing environment.

Qualificações

• Post-secondary education required; bachelor's degree in business, supply chain, or life sciences preferred.
• Minimum 5 years in customer service, customer success, or related roles.
• Experience owning issue resolution in fast-paced environment.

Responsabilidades

• Own customer issues from intake to resolution with clear follow-up.
• Resolve order issues including pricing, MOQ, freight, and QA notifications.
• Coordinate with supply chain, logistics, operations, quality, and commercial teams.
• Assist with account onboarding, documentation, and ERP records.
• Support new customer onboarding with the commercial team.
• Monitor account activity to retain customers and flag risks.

Conhecimentos

Customer service

Communication

Organization

Problem solving

Cross-functional collaboration

Customer focus

Agility

Formação

Bachelor's degree in business, supply chain, or life sciences

Ferramentas

ERP proficiency

Microsoft Excel

CRM tools

Microsoft Dynamics 365

Descrição da vaga

Greenfield Global in Brookfield, CT is seeking a Customer Success Representative to join our Sales team. You will own customer issues from intake to resolution, coordinating with cross-functional teams to ensure timely delivery and satisfaction.

The role requires 5+ years in customer service or related fields, ERP proficiency, and strong communication. Knowledge of Microsoft Dynamics 365 and CRM tools is a plus, with office-based work in a manufacturing environment.