Customer Service Team Lead - Growth-Driven CX

MCI; Garden City (GA); Sur place; USD 55 000 - 75 000; Plein temps

Résumé du poste

MCI is seeking a Customer Service Supervisor in Savannah, GA, to lead a team of customer service agents. This full-time, on-site role involves coaching, performance management, and ensuring client satisfaction. The ideal candidate should have 3+ years of call center experience and strong leadership skills.

The company emphasizes professional growth and a commitment to diversity. Employees can expect a supportive work environment focused on continuous improvement.

Qualifications

• Minimum of 3 years of call center experience or 1 year in a supervisory role.
• Strong communication, leadership, and interpersonal skills.
• Proficiency in Microsoft Office (Outlook, Excel, Word, PowerPoint).
• Ability to manage conflict, prioritize tasks, and thrive in a fast-paced environment.

Responsabilités

• Supervise a team of 15-25 front-line agents handling inbound calls.
• Coach team members on customer service best practices.
• Monitor KPIs and drive productivity and customer satisfaction.
• Conduct regular performance reviews and provide actionable feedback.

Connaissances

Leadership

Communication

Interpersonal skills

Conflict management

Performance Metrics

Formation

Associate's degree or equivalent

Outils

Microsoft Office

Call center tools

Description du poste

MCI is seeking a Customer Service Supervisor in Savannah, GA, to lead a team of customer service agents. This full-time, on-site role involves coaching, performance management, and ensuring client satisfaction. The ideal candidate should have 3+ years of call center experience and strong leadership skills.

The company emphasizes professional growth and a commitment to diversity. Employees can expect a supportive work environment focused on continuous improvement.