Onsite Call Center Lead – Service & Growth

SPS; New York (NY); On-site; USD 36,000 - 39,000; Full time

Benefits offered by this job

Career Growth

Learning & Development

We Recognize Talent

Paid Time Off

Bonuses

Benefit Offerings

Job summary

SPS is seeking a Call Center Manager in New York to lead a high-performing customer service team onsite. You will oversee daily call center operations, support inbound inquiries, sales efforts, and reservations, and drive service quality while meeting goals.

Ideal candidates bring 2+ years in call centers, proven supervisory experience, and strong communication and coaching abilities. This role requires weekend/shift availability and onsite work.

Qualifications

• 2+ years of call center or customer service experience.
• Previous supervisory or team lead experience preferred.
• Strong communication, coaching, and problem-solving skills.

Responsibilities

• Supervise daily call center activities and staff.
• Monitor call volume, service levels, and team performance.
• Assign work and ensure proper staffing and coverage.
• Coach, train, and provide feedback to team members.
• Escalate and resolve complex customer issues.

Skills

Supervise staff

Coaching

Customer service

Communication

Problem solving

Microsoft Office

Call center systems

Education

High school diploma or equivalent

Tools

Microsoft Office

Job description

SPS is seeking a Call Center Manager in New York to lead a high-performing customer service team onsite. You will oversee daily call center operations, support inbound inquiries, sales efforts, and reservations, and drive service quality while meeting goals.

Ideal candidates bring 2+ years in call centers, proven supervisory experience, and strong communication and coaching abilities. This role requires weekend/shift availability and onsite work.