On-Site Customer Service Supervisor & Team Lead

Gaylord Industries; Tualatin (OR); On-site; USD 80,000 - 90,000; Full time

Job summary

Gaylord Ventilation is seeking a Customer Service Leader to guide and develop the service team, overseeing order processing and ensuring high-quality service to customers and internal staff across departments. This role combines hands-on responsibilities with supervisory duties for staff development and performance management.

Responsibilities include training staff, prioritizing workload, coaching performance, and refining service processes while maintaining on-site collaboration with other

Qualifications

• Bachelor’s Degree in Business or related field required.
• 5–8 years of office administration experience with prior supervisory experience preferred.
• Experience with ERP systems is a plus.

Responsibilities

• Supervise, train, and mentor customer service staff.
• Assign and prioritize daily workload to meet deadlines and SLAs.
• Monitor performance and provide coaching.
• Serve as escalation point for complex issues.
• Develop and improve customer service processes.
• Coordinate on-site team with other departments.

Skills

Communication

Leadership

Interpersonal skills

Multitasking

Attention to detail

Problem solving

Team motivation

Time management

Education

Bachelor's degree in Business

Tools

MS Word

Excel

Outlook

ERP systems

Job description

Gaylord Ventilation is seeking a Customer Service Leader to guide and develop the service team, overseeing order processing and ensuring high-quality service to customers and internal staff across departments. This role combines hands-on responsibilities with supervisory duties for staff development and performance management.

Responsibilities include training staff, prioritizing workload, coaching performance, and refining service processes while maintaining on-site collaboration with other