Service Operations Lead - HVAC & Customer Excellence

G.E. Mechanical LLC; Glassboro (NJ); On-site; USD 55,000 - 75,000; Full time

Job summary

G.E. Mechanical, LLC is a full-service mechanical contractor serving New Jersey with HVAC, plumbing, environmental, and related services.

The Service Supervisor leads the service support team, coordinates daily operations, and ensures top-tier customer service and safety across HVAC-R, plumbing, and environmental activities. The role emphasizes mentoring staff, handling escalations, and collaborating with multiple departments to meet customer expectations and project requirements.

Qualifications

• High School diploma or GED required with 5 years in customer service or service coordination.
• Experience leading teams, coaching, and de-escalation of issues preferred.
• Proficiency with Microsoft Office and service-related software systems required.

Responsibilities

• Lead, train, and mentor service department staff and customer service reps to ensure high service levels.
• Coordinate daily service operations, assign jobs, and prioritize work orders.
• Monitor performance, provide feedback, and drive process improvements to enhance customer satisfaction.
• Resolve escalated customer issues and ensure safe, compliant service execution.

Skills

Customer service

Leadership

Communication

Microsoft Office

CRM systems

Education

High School diploma or GED

Tools

Dispatching software

Service management platforms

Job description

G.E. Mechanical, LLC is a full-service mechanical contractor serving New Jersey with HVAC, plumbing, environmental, and related services.

The Service Supervisor leads the service support team, coordinates daily operations, and ensures top-tier customer service and safety across HVAC-R, plumbing, and environmental activities. The role emphasizes mentoring staff, handling escalations, and collaborating with multiple departments to meet customer expectations and project requirements.