HVAC Service Operations Lead

G.E. Mechanical LLC; Vineland (NJ); On-site; USD 65,000 - 90,000; Full time

Job summary

G.E. Mechanical, LLC is seeking a Service Supervisor to oversee the service support department, coordinate daily operations, and provide technical support across HVAC-R, Plumbing, and Environmental services.

The role emphasizes team leadership, customer satisfaction, process improvements, and adherence to safety and company standards, with opportunities for growth in a full-time role based in New Jersey.

Qualifications

• High School diploma or GED required with 5+ years in customer service, service coordination, or related roles.
• Experience leading teams, de-escalating situations, and coordinating schedules is essential.
• Strong communication, organizational, and problem-solving abilities are required.

Responsibilities

• Lead and mentor service department personnel to ensure high levels of customer service, productivity, safety, and technical performance.
• Assign personnel to jobs and coordinate daily service activities for timely completion.
• Monitor and coach team performance to improve customer satisfaction and efficiency.
• Handle escalated customer issues, investigate, coordinate responses, and resolve matters promptly.
• Collaborate with internal departments, contractors, and vendors to ensure smooth communication.

Skills

Customer service

Team leadership

Communication

Organizational skills

Problem-solving

Microsoft Office

Education

High School diploma or GED

Tools

CRM systems

Dispatching software

MS Office (Word/Excel/Outlook)

Service management platforms

Work order systems

Job description

G.E. Mechanical, LLC is seeking a Service Supervisor to oversee the service support department, coordinate daily operations, and provide technical support across HVAC-R, Plumbing, and Environmental services.

The role emphasizes team leadership, customer satisfaction, process improvements, and adherence to safety and company standards, with opportunities for growth in a full-time role based in New Jersey.