On-Site Customer Service Specialist - Logistics

Lanter-Delivery-Systems,-LLC; Roanoke (TX); On-site; USD 23,000 - 26,000; Full time

Job summary

Lanter Delivery Systems in Roanoke, TX is seeking a Customer Service Representative to handle phone calls and emails, assist drivers and carrier partners, and support the team with administrative duties. This on-site, full-time role requires a customer-first mindset and strong communication.

You will document interactions in Dynamics CRM, maintain timely responses, and protect confidential information while upholding the company’s non-negotiables and commitment to safety and service.

Qualifications

• Proven success in providing excellent customer service in a previous role or life situation.
• Strong knowledge of all Microsoft Office programs.
• Knowledge and understanding of Microsoft Dynamics is a plus.

Responsibilities

• Answer phone calls and emails and respond to customers, carrier partners, and drivers' questions and concerns.
• Provide front line support for customers, carrier partners, and LDS Operations by handling inquiries to exceed expectations.
• Document all customer interactions in Dynamics CRM to ensure accurate information and reporting.
• Manage Outlook inbox to ensure timely responses.
• Protect company assets and confidential information per policy.

Skills

Verbal and written communication

Organizational skills

Independent work

Technical capacity

Tools

Microsoft Office

Microsoft Dynamics

Job description

Lanter Delivery Systems in Roanoke, TX is seeking a Customer Service Representative to handle phone calls and emails, assist drivers and carrier partners, and support the team with administrative duties. This on-site, full-time role requires a customer-first mindset and strong communication.

You will document interactions in Dynamics CRM, maintain timely responses, and protect confidential information while upholding the company’s non-negotiables and commitment to safety and service.