Customer Service Representative - Boston, MA

iPostal1; Boston (MA); On-site; USD 40,000 - 60,000; Full time

Benefits offered by this job

Paid training (2 weeks)

Job summary

iPostal1 is seeking friendly, capable Customer Service professionals to support our rapid growth in Boston, Massachusetts. This in-office role requires strong communication skills and a proactive, team-oriented attitude. A two-week, paid training program starts on Day 1 to help you ramp up quickly.

You will handle inbound calls, chats, and emails, resolve inquiries, and assist customers with sign-ups and product support while maintaining a positive customer experience.

Qualifications

• Excellent verbal and written communication skills.
• Previous customer service experience.
• Proficient with CRM and other software applications.

Responsibilities

• Answer inbound calls from customers in a prompt and professional manner
• Identify the type of assistance needed
• Ascertain level of assistance needed to resolve inquiry and escalated when appropriate
• Deliver information in a positive, conversational, and compassionate manner to facilitate relationship development with clients
• Manage customer expectations
• Actively engage customers in on-line chat context
• Assist customer tickets from the queue with general inquiries, product support, service recommendation, and basic sign-up issues in a diverse technology environment (via phone/email/chat)
• Provide mail support to Mail Center Manager by performing duties such as mail sorting, digital uploading, dispensing, etc.
• Additional duties as assigned and deemed appropriate per level including but not limited to handling escalations, team supervision, analytics and reporting

Skills

Verbal communication

Written communication

Team-oriented

CRM software

Tools

CRM software

Job description

We’re iPostal1 and we’re in growth mode!

This is an exciting time to join our team. Headquartered in Rockland County, N.Y., we are an established, cutting-edge leader in the digital mailbox industry. Our customer base is quickly growing and we’re looking for confident, upbeat, personable Customer Service professionals to support that growth in our Boston, Massachusetts location.

There will be a two-week, paid training which starts on Day 1!

To join our customer service team, you should be comfortable supporting customers via the phone, on chat and through email, an excellent verbal and written communicator, able to think on your feet and have a positive, team-oriented attitude. If you enjoy assisting customers and want to make a career of it, this could be a great opportunity for you!

*Please note this is an in-office role. Remote work is not available.

Responsibilities:

• Answer inbound calls from customers in a prompt and professional manner
• Identify the type of assistance needed
• Ascertain level of assistance needed to resolve inquiry and escalated when appropriate
• Deliver all information in a positive, conversational, and compassionate manner to facilitate relationship development with clients
• Manage customer expectations
• Actively engage customers in on-line chat context
• Assist customer tickets from the queue with general inquiries, product support, service recommendation, and basic sign-up issues in a diverse technology environment (via phone/email/chat)
• Provide mail support to Mail Center Manager by performing duties such as mail sorting, digital uploading, dispensing, etc.
• Additional duties as assigned and deemed appropriate per level including but not limited to handling escalations, team supervision, analytics and reporting

Requirements:

• Results oriented
• Strong work ethic
• Excellent verbal and written communication skills
• Previous experience in a customer service-oriented role
• Proficient in navigating in a CRM and/or multiple software applications

iPostal1 is an Equal Opportunity employer and considers all applicants for employment without regard to race, color, religious creed, ancestry, religion, sex, sexual orientation, gender identity and/or expression, pregnancy, age, national origin, marital status, disability, military status, genetic information or any other category protected by law.