On-Site Customer Service Specialist - Bilingual

First Financial Bank; Antis Township (PA); On-site; USD 26,000 - 28,000; Full time

Job summary

First Financial Bank is seeking a Customer Service Specialist to join our Abilene Operations Center on site in Abilene, Texas. The role involves handling customer inquiries, processing transactions, and supporting online/mobile banking issues while delivering first-class service.

The position requires 100-200 calls daily, with flexibility to work Saturdays and holidays as scheduled. Bilingual English/Spanish candidates receive $20.00 per hour; non-bilingual candidates receive $19.00 per hour.

Qualifications

• Two years of consistent customer service experience.
• Six months of Call Center experience is desirable.
• High School diploma or GED required.
• Excellent written / verbal communication skills.

Responsibilities

• Handle inbound and outbound customer service calls.
• Provide support for all products and services in retail and commercial lines.
• Meet and exceed service goals and build customer relationships.
• Adhere to bank policies and procedures.

Skills

Customer service

Call center

Verbal & written communication

Scheduling flexibility

Education

High School diploma or GED

Tools

Windows-based applications

Internet browsers

Mobile devices

Basic computer hardware

Job description

First Financial Bank is seeking a Customer Service Specialist to join our Abilene Operations Center on site in Abilene, Texas. The role involves handling customer inquiries, processing transactions, and supporting online/mobile banking issues while delivering first-class service.

The position requires 100-200 calls daily, with flexibility to work Saturdays and holidays as scheduled. Bilingual English/Spanish candidates receive $20.00 per hour; non-bilingual candidates receive $19.00 per hour.