Bilingual Call Center CSR III: Customer Service Specialist

First Financial Bank; Abilene (TX); On-site; USD 26,174 - 27,552; Full time

Benefits offered by this job

Supportive management

Dynamic work environment

Casual business attire

Job summary

First Financial Bank is searching for a Customer Service Specialist in Abilene, Texas. The role demands strong customer service skills, with responsibilities including answering customer inquiries, problem-solving, and utilizing various technologies.

The ideal candidate should have a minimum of two years of customer service experience and excellent communication skills. This is an on-site position, offering a dynamic work environment with opportunities for professional growth.

Qualifications

• Minimum two years of customer service experience, preferably in financial services.
• Six months of call center experience is desirable.
• Excellent written and verbal communication skills.

Responsibilities

• Answer incoming phone calls and respond to customer inquiries.
• Identify customer needs and suggest appropriate products and services.
• Document customer interactions and support customer services.

Skills

Customer service experience

Verbal communication

Active listening

Problem solving

Relationship building

Education

High School diploma or GED

Tools

Windows based applications

Internet browsers

Job description

First Financial Bank is searching for a Customer Service Specialist in Abilene, Texas. The role demands strong customer service skills, with responsibilities including answering customer inquiries, problem-solving, and utilizing various technologies.

The ideal candidate should have a minimum of two years of customer service experience and excellent communication skills. This is an on-site position, offering a dynamic work environment with opportunities for professional growth.