Digital Banking Support Specialist

First Financial Bank Texas; Abilene (TX); On-site; USD 30,000 - 40,000; Full time

Job summary

First Financial Bank Texas in Abilene seeks a Customer Service Representative to provide exceptional support to our Contact Center and clients. The role demands two years of customer service experience, preferably in financial services, and strong communication skills.

This dynamic position requires adaptability in a fast-paced environment, ensuring that service level expectations are met effectively. Join us in delivering quality service and support as part of our dedicated team.

Qualifications

• Two years of consistent customer care experience, preferably in financial services, six months of Call Center experience is desirable.
• Excellent written and verbal communication skills.
• Ability to be flexible and adapt in a fast-paced environment.

Responsibilities

• Provide support to the Contact Center and Staff.
• Respond to all customer service communication channels.
• Oversee and ensure ability to meet Service Level Expectations.

Skills

Customer service skills

Verbal communication

Written communication

Windows based applications proficiency

Education

High School diploma or GED

Job description

First Financial Bank Texas in Abilene seeks a Customer Service Representative to provide exceptional support to our Contact Center and clients. The role demands two years of customer service experience, preferably in financial services, and strong communication skills.

This dynamic position requires adaptability in a fast-paced environment, ensuring that service level expectations are met effectively. Join us in delivering quality service and support as part of our dedicated team.