Bilingual Call Center Specialist — On Site

First Financial Bank; United States; On-site; USD 23,419 - 24,796; Full time

Job summary

A leading community bank is seeking a Call Center CSR III to support customer inquiries and service requests. This full-time position is located in Abilene, Texas and requires excellent communication and customer service skills. Candidates must have at least two years of customer service experience, with a focus on providing exceptional service to clients. Flexibility in hours is necessary as the role may require weekend and holiday shifts.

Qualifications

• Two years of consistent customer service experience, preferably in financial services.
• Six months of Call Center experience is desirable.
• Excellent verbal and written communication skills.
• Proficient in computer hardware and mobile devices.

Responsibilities

• Field customer inquiries and respond to questions through inbound calls.
• Provide excellent customer service and aim to resolve issues on the first call.
• Utilize technology to support and troubleshoot online services.
• Meet customer service goals and build relationships with customers.

Skills

Customer service skills

Active listening

Problem-solving

Communication skills

Education

High School diploma or GED

Tools

Windows based applications

Internet browsers

Job description

A leading community bank is seeking a Call Center CSR III to support customer inquiries and service requests. This full-time position is located in Abilene, Texas and requires excellent communication and customer service skills. Candidates must have at least two years of customer service experience, with a focus on providing exceptional service to clients. Flexibility in hours is necessary as the role may require weekend and holiday shifts.