Digital Operations Call Center Agent

First Financial Bank; United States; On-site; USD 30,000 - 50,000; Full time

Job summary

First Financial Bank is seeking a Customer Service Representative in Abilene, Texas, to support our Contact Center. The ideal candidate will have at least two years of experience in customer care, preferably in financial services, along with strong communication skills.

This role involves responding to various customer service communication channels and overseeing service level expectations while maximizing agent productivity. Applicants should be adaptable and able to thrive in a fast-paced environment.

Qualifications

• Minimum two years of consistent customer care experience, preferably in financial services.
• Six months of Call Center experience is desirable.
• Ability to be flexible and adapt to fast-paced environments.

Responsibilities

• Provide support to our Contact Center and Staff.
• Respond to all customer service communication channels.
• Oversee Service Level Expectations while maximizing agent productivity.

Skills

Customer service skills

Verbal communication

Written communication

Proficiency in Windows based applications

Education

High School diploma or GED

Job description

First Financial Bank is seeking a Customer Service Representative in Abilene, Texas, to support our Contact Center. The ideal candidate will have at least two years of experience in customer care, preferably in financial services, along with strong communication skills.

This role involves responding to various customer service communication channels and overseeing service level expectations while maximizing agent productivity. Applicants should be adaptable and able to thrive in a fast-paced environment.