Banking CSR III – On‑Site Customer Service (Abilene)

First Financial Bank Texas; Abilene (TX); On-site; USD 26,174 - 27,552; Full time

Job summary

First Financial Bank Texas is seeking a Customer Service Specialist to join their team in Abilene. This position focuses on providing exceptional service to customers through managing inbound and outbound calls regarding bank operations and services.

A successful candidate will possess strong customer service skills and the ability to communicate effectively. The role requires a high school diploma and two years of customer service experience, preferably in the financial sector, with a salary starting at $19 per hour.

Qualifications

• Two years of consistent customer service experience, preferably in financial services.
• Six months of call center experience desirable.
• Excellent written and verbal communication skills.
• Ability to work various shifts including evenings and weekends.

Responsibilities

• Handle inbound and outbound calls covering bank operations and services.
• Provide excellent customer service through active listening and proactive problem solving.
• Utilize technology to support and troubleshoot online services.

Skills

Customer service

Communication skills

Problem solving

Windows applications proficiency

Education

High School diploma or GED

Job description

First Financial Bank Texas is seeking a Customer Service Specialist to join their team in Abilene. This position focuses on providing exceptional service to customers through managing inbound and outbound calls regarding bank operations and services.

A successful candidate will possess strong customer service skills and the ability to communicate effectively. The role requires a high school diploma and two years of customer service experience, preferably in the financial sector, with a salary starting at $19 per hour.