Customer Service Specialist - On-Site Support & Solutions

Acrisure; Oak Ridge (TN); On-site; USD 22,000 - 25,000; Full time

Benefits offered by this job

Medical insurance

Dental insurance

Vision insurance

Life insurance

Job summary

Acrisure is hiring for an on-site Customer Service role in Oak Ridge, Tennessee. You will provide exemplary service via phone, chat, or email, and maintain accurate customer records while contributing to a growing knowledge base.

The ideal candidate has strong communication, multitasking, and teamwork skills, with a professional demeanor and attention to detail. The position requires a high school diploma or equivalent and prior call center or customer service experience.

Qualifications

• Demonstrated experience in customer service or other related fields.
• Ability to build rapport with clients with an enthusiastic attitude.
• A problem solver with keen attention to detail.
• A “let’s work together” approach with open communication, excellence in service, integrity, and accountability.
• Ability to build trust by working as a team member, as well as independently, with minimal supervision.
• A positive and professional demeanor.
• Ability to multitask and adapt to changes quickly.
• Excellent written and verbal communication skills.
• Strong computer skills.

Responsibilities

• Provide exemplary customer service over the phone, online chat, or email.
• Document and update customer records based on interactions and customer needs.
• Develop and maintain a knowledge base of the evolving products and services.
• Mail requested documentation.
• Complete daily tasks when not on the phone or chat.

Skills

Customer service

Communication skills

Teamwork

Multitasking

Detail oriented

Problem solving

Rapport building

Positive attitude

Written/verbal communication

Education

High school diploma or equivalent

Job description

Acrisure is hiring for an on-site Customer Service role in Oak Ridge, Tennessee. You will provide exemplary service via phone, chat, or email, and maintain accurate customer records while contributing to a growing knowledge base.

The ideal candidate has strong communication, multitasking, and teamwork skills, with a professional demeanor and attention to detail. The position requires a high school diploma or equivalent and prior call center or customer service experience.