Customer Experience Specialist - Team-Centric Support

Acrisure; Robinson Crossroads (TN); On-site; USD 22,000 - 25,000; Full time

Benefits offered by this job

Medical insurance

Dental insurance

Vision insurance

Life and disability insurance

401(k) with immediate vesting

HSA/FSA options

Paid time off

Maternity/Paternity leave

Wellness resources

Job summary

Acrisure is seeking a customer service professional for an on-site, full-time role. You will handle phone, chat, and email inquiries, document customer interactions, and maintain knowledge of products and services. The position emphasizes teamwork, accuracy, and strong communication.

The role requires a high school diploma or equivalent, with prior call center experience preferred. Candidates should be comfortable collaborating in-person to support team leadership and cross-functional

Qualifications

• Demonstrated experience in customer service or other related fields.
• Ability to build rapport with clients with an enthusiastic attitude.
• A problem solver with keen attention to detail.
• A 'let's work together' approach with open communication, excellence in service, integrity, and accountability.
• Ability to build trust by working as a team member, as well as independently, with minimal supervision.
• A positive and professional demeanor.
• Ability to multitask and adapt to changes quickly.
• Excellent written and verbal communication skills.
• Strong computer skills.

Responsibilities

• Provide exemplary customer service over the phone, online chat, or email.
• Document and update customer records based on interactions and customer needs.
• Develop and maintain a knowledge base of the evolving products and services.
• Mail requested documentation.
• Complete daily tasks when not on the phone or chat.

Skills

Customer service experience

Rapport building

Problem solving

Team collaboration

Independent work

Positive demeanor

Multitasking

Written and verbal communication

Computer skills

Education

High school diploma or equivalent

Call center experience (Preferred)

Job description

Acrisure is seeking a customer service professional for an on-site, full-time role. You will handle phone, chat, and email inquiries, document customer interactions, and maintain knowledge of products and services. The position emphasizes teamwork, accuracy, and strong communication.

The role requires a high school diploma or equivalent, with prior call center experience preferred. Candidates should be comfortable collaborating in-person to support team leadership and cross-functional