On-Site Client Care & Support Specialist

Acrisure; Knoxville (TN); On-site; USD 22,000 - 25,000; Full time

Job summary

Acrisure is hiring for an on-site Customer Service role in Knoxville. You will handle calls, chats, and emails, building rapport with clients and maintaining up-to-date records while contributing to a growing fintech insurance services team.

Responsibilities include documenting interactions, expanding product knowledge, and delivering reliable support. The role emphasizes teamwork, communication, and accountability in a fast-paced environment.

Qualifications

• Experience in customer service or related fields.
• Ability to build rapport with clients with an enthusiastic attitude.
• A problem solver with keen attention to detail.
• A “let’s work together” approach with open communication, excellence in service, integrity, and accountability.
• Ability to multitask and adapt to changes quickly.
• Excellent written and verbal communication skills.

Responsibilities

• Provide exemplary customer service over the phone, online chat, or email.
• Document and update customer records based on interactions and customer needs.
• Develop and maintain a knowledge base of the evolving products and services.
• Mail requested documentation.
• Complete daily tasks when not on the phone or chat.

Skills

Customer service

Communication

Teamwork

Problem solving

Attention to detail

Multitasking

Computer skills

Education

High school diploma or equivalent

Call center experience (Preferred)

Job description

Acrisure is hiring for an on-site Customer Service role in Knoxville. You will handle calls, chats, and emails, building rapport with clients and maintaining up-to-date records while contributing to a growing fintech insurance services team.

Responsibilities include documenting interactions, expanding product knowledge, and delivering reliable support. The role emphasizes teamwork, communication, and accountability in a fast-paced environment.