On-Site Customer Service Specialist

Mission Critical Electronics; Costa Mesa (CA); On-site; USD 32,000 - 34,000; Full time

Job summary

Mission Critical Electronics, LLC (MCE) is seeking a Customer Service Representative in Costa Mesa, CA to serve as the primary contact for customers and ensure satisfaction. The role is a 1099/temp on-site position with a competitive hourly salary and opportunities to collaborate with sales, technical support, and billing teams.

The ideal candidate will have a high school diploma, strong English communication skills, experience in customer service, and solid computer skills including CRM

Qualifications

• High school diploma or equivalent.
• Proven experience in a customer service role or related field.
• Excellent verbal and written communication skills in English.
• Basic computer proficiency, including familiarity with CRM software and Microsoft Office applications.
• Ability to handle multiple tasks and work in a fast-paced environment.

Responsibilities

• Respond promptly and professionally to customer inquiries via phone, email, and chat channels.
• Identify and assess customers’ needs to achieve satisfaction and provide appropriate solutions or escalate issues when necessary.
• Maintain detailed and accurate records of customer interactions, transactions, comments, and complaints.
• Collaborate with internal departments such as sales, technical support, and billing to resolve customer issues efficiently.
• Follow up with customers to ensure their issues have been resolved and gather feedback to improve service quality.
• Stay informed about company products, services, policies, and procedures to provide accurate information.
• Contribute to the development of customer service policies and procedures to enhance operational efficiency.

Skills

Customer service

Communication

CRM software

Microsoft Office

Multitasking

Education

Associate’s or Bachelor’s degree in Business/Communications or related

Tools

CRM software

Job description

Mission Critical Electronics, LLC (MCE) is seeking a Customer Service Representative in Costa Mesa, CA to serve as the primary contact for customers and ensure satisfaction. The role is a 1099/temp on-site position with a competitive hourly salary and opportunities to collaborate with sales, technical support, and billing teams.

The ideal candidate will have a high school diploma, strong English communication skills, experience in customer service, and solid computer skills including CRM