Senior Technical Service Specialist

Mission Critical Electronics

Costa Mesa (CA)

On-site

USD 65,000 - 83,000

Full time

5 days ago

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Job summary

Mission Critical Electronics in Costa Mesa, CA is seeking a Technical Service Representative III to deliver advanced technical support to United States customers. You will diagnose hardware, software, and network issues and collaborate with engineering and quality teams to escalate and resolve problems.

The role requires a minimum of 5 years in technical support, strong communication, and experience with ticketing systems.

Qualifications

Associate degree or higher in IT, CS, or related field.
Minimum of 5 years in technical support or customer service roles involving complex problem-solving.
Strong understanding of computer hardware, software, and networking concepts.
Proficiency with support ticketing systems and remote diagnostic tools.

Responsibilities

Provide advanced technical support and troubleshooting for complex customer inquiries via phone, email, or remote sessions.
Diagnose and resolve hardware, software, and network issues related to company products or services.
Collaborate with engineering, product development, and quality assurance teams to escalate and resolve technical problems.
Document all customer interactions, technical issues, and resolutions accurately in the support ticketing system.
Train and mentor junior technical service representatives to enhance team knowledge and performance.
Analyze customer feedback and technical data to identify trends and recommend improvements.
Maintain up-to-date knowledge of company products, industry trends, and emerging technologies.