Onsite Sales & Customer Support Specialist

Cleatech LLC; Orange (CA); On-site; USD 42,000 - 70,000; Full time

Job summary

Cleatech LLC in California is seeking a motivated Sales & Customer Support Representative to join our growing team onsite. You will handle inquiries by phone and email, prepare quotes, coordinate orders, and work with Sales, Customer Service, Operations, and Laboratory teams.

The ideal candidate will have experience in sales or customer service, excellent communication, and strong organizational skills. You will manage multiple customers and priorities, follow up on quotes, and ensure accurate

Qualifications

• Previous experience in sales, customer service, inside sales, or a similar role.
• Excellent verbal and written communication skills.
• Strong organizational and time-management skills.
• Ability to manage multiple customers and priorities at the same time.

Responsibilities

• Respond to customer inquiries by phone and email in a professional and timely manner.
• Prepare and follow up on customer quotes and proposals.
• Follow up with customers regarding open quotes and opportunities.
• Communicate with customers to understand their needs and provide appropriate solutions.
• Coordinate customer orders from quote through completion.
• Review orders and quotes for accuracy and completeness.
• Work with internal departments to resolve customer questions and issues.
• Assist customers with changes, corrections, and order-related questions.
• Schedule and participate in customer meetings, including Teams meetings for custom projects.
• Maintain accurate customer and sales information in company systems.
• Follow up on pending customer requests to ensure nothing falls through the cracks.
• Work closely with other members of the Sales team to ensure customers receive timely responses.
• Assist with administrative and technical tasks related to customer accounts and orders.
• Identify opportunities to improve customer service and sales processes.
• Take ownership of customer issues and see them through to resolution.

Skills

Communication skills

Organizational skills

Time management

Customer focus

Multitasking

Tools

CRM systems

ERP systems

Microsoft Office

Teams

Job description

Cleatech LLC in California is seeking a motivated Sales & Customer Support Representative to join our growing team onsite. You will handle inquiries by phone and email, prepare quotes, coordinate orders, and work with Sales, Customer Service, Operations, and Laboratory teams.

The ideal candidate will have experience in sales or customer service, excellent communication, and strong organizational skills. You will manage multiple customers and priorities, follow up on quotes, and ensure accurate