On-Site Customer Service & Showroom Specialist

Pella Windows & Doors of Eastern Iowa; Evansdale (IA); On-site; USD 20,664,000 - 30,307,000; Full time

Benefits offered by this job

401(k) matching

Dental insurance

Employee discount

Flexible spending account

Health insurance

Life insurance

Paid time off

Vision insurance

Job summary

Pella Windows & Doors of Eastern Iowa is seeking a customer service specialist to provide outstanding support in our Evansdale showroom and branch. You will take inquiries, schedule service visits, and guide customers through product options while coordinating with internal teams.

Responsibilities include processing quotes, ordering parts, maintaining accurate customer files, and ensuring a welcoming showroom environment for clients and guests.

Qualifications

• Energetic, customer-focused personality.
• Strong relationship-building with diverse customers.
• Excellent organization and time-management abilities.
• Proactive self-starter with reliability and responsiveness.
• Attention to detail in all customer interactions.
• Clear, open communication across teams.

Responsibilities

• Handle incoming calls, resolve inquiries quickly and professionally.
• Schedule service appointments and provide accurate quotes based on product/service needs.
• Process service requests, diagnose parts requirements and order parts.
• Address and resolve customer complaints, coordinating with sales, shipping, tech and admin teams.
• Maintain showroom cleanliness and demonstrate product features to customers.

Skills

Energetic personality

Relating to customers

Organizational skills

Time management

Problem-solving

Self-starter

Attention to detail

Communication with cross-functional

Team collaboration

Design sense

Adaptability

Independent work

Job description

Pella Windows & Doors of Eastern Iowa is seeking a customer service specialist to provide outstanding support in our Evansdale showroom and branch. You will take inquiries, schedule service visits, and guide customers through product options while coordinating with internal teams.

Responsibilities include processing quotes, ordering parts, maintaining accurate customer files, and ensuring a welcoming showroom environment for clients and guests.