On-Site Customer Service & Sales Support Specialist

J. Morrissey & Company, Inc.; City of White Plains (NY); On-site; USD 67,500 - 82,500; Full time

Job summary

J. Morrissey & Company, Inc. is seeking a Customer Service & Sales Support Specialist in Westchester County, NY, on-site.

The role emphasizes building relationships, coordinating orders, and supporting the sales team from inquiry through delivery. The ideal candidate will have 3+ years in customer service or sales support, strong communication, and proficiency with Microsoft Office and ERP/order management systems.

Qualifications

• Minimum 3 years of customer service or sales support experience.
• Strong communication and relationship-building skills.
• Excellent organizational and multitasking abilities.
• Detail-oriented with outstanding follow-through.
• Proficient with Microsoft Office and ERP/order management systems.
• Positive attitude with a genuine desire to provide exceptional customer service.

Responsibilities

• Serve as the primary point of contact for customers via phone and email.
• Build strong relationships by delivering exceptional customer service and timely communication.
• Support the sales team with quotations, order entry, pricing requests, and customer follow-up.
• Coordinate customer orders with operations and vendor partners.
• Monitor inventory availability and communicate product timelines.
• Maintain accurate customer, pricing, and product information in systems.
• Resolve customer inquiries quickly and professionally.
• Assist with sourcing requests and special customer projects.
• Partner with departments to ensure accurate and efficient order processing.

Skills

Customer service

Relationship building

Communication skills

Organizational skills

Multitasking

Microsoft Office

ERP/order management

Tools

ERP order management systems

Microsoft Office

Job description

J. Morrissey & Company, Inc. is seeking a Customer Service & Sales Support Specialist in Westchester County, NY, on-site.

The role emphasizes building relationships, coordinating orders, and supporting the sales team from inquiry through delivery. The ideal candidate will have 3+ years in customer service or sales support, strong communication, and proficiency with Microsoft Office and ERP/order management systems.