Customer Service & Order Operations Specialist

Randstad USA; Copiague (NY); On-site; USD 42,000 - 62,000; Full time

Job summary

Randstad USA in Copiague, NY is seeking a Customer Service Support Specialist who serves as a primary contact for customers pre- and post-sale. The role blends administrative tasks with high-quality customer interactions to process orders, quotes, and coordinate with production teams.

You will enter orders, handle quotes, assign RMAs, and support customers via phone and email, while staying organized and detail-oriented in a fast-paced manufacturing environment.

Qualifications

• Excellent verbal and written English communication.
• Experience with ERP systems; Sage 100 familiarity is a plus.
• Friendly, professional demeanor and attention to detail.
• Strong organizational and multitasking abilities.

Responsibilities

• Enter orders and manage quotes accurately.
• Coordinate with Production to meet shipping dates.
• Assign RMAs for service requests.
• Provide phone and written customer support.

Skills

English proficiency

Customer service

Multitasking

Tools

Sage 100

Job description

Randstad USA in Copiague, NY is seeking a Customer Service Support Specialist who serves as a primary contact for customers pre- and post-sale. The role blends administrative tasks with high-quality customer interactions to process orders, quotes, and coordinate with production teams.

You will enter orders, handle quotes, assign RMAs, and support customers via phone and email, while staying organized and detail-oriented in a fast-paced manufacturing environment.