Tech-Savvy Client Support Specialist

J. Morrissey & Company, Inc.; Farmington (CT); On-site; USD 30,000 - 34,000; Full time

Job summary

J. Morrissey & Company, Inc. is seeking a Client Technical Support Specialist in Farmington, CT.

The role involves assisting clients with technology products, troubleshooting printing and connectivity issues, and guiding users through solutions by phone. Ideal candidates have strong communication skills, a professional phone presence, and the ability to learn new products quickly. Training on company products is provided and the position offers long-term temporary status with potential for

Qualifications

• Experience in customer service, client support, or help desk environments.
• Fluent in English with strong verbal and written communication skills.
• Able to explain technical information clearly to non-technical users.

Responsibilities

• Serve as the primary contact for clients requiring product support.
• Troubleshoot printing, connectivity, power, and basic issues.
• Guide clients through troubleshooting steps by phone.
• Escalate issues to field technicians when needed.
• Ask questions to diagnose client issues and document steps.
• Document support interactions accurately and maintain product knowledge.
• Provide a professional and positive client experience.

Skills

Customer service

English fluency

Communication

Troubleshooting

Phone etiquette

Learning new products

Problem solving

Detail orientation

Job description

J. Morrissey & Company, Inc. is seeking a Client Technical Support Specialist in Farmington, CT.

The role involves assisting clients with technology products, troubleshooting printing and connectivity issues, and guiding users through solutions by phone. Ideal candidates have strong communication skills, a professional phone presence, and the ability to learn new products quickly. Training on company products is provided and the position offers long-term temporary status with potential for