On-Site Customer Service & Sales Rep | $28/hr

Talkpush; Farmington Hills (MI); On-site; USD 32,000 - 45,000; Full time

Benefits offered by this job

Medical, dental, and vision insurance

401(k) retirement plan

Paid time off and holidays

Paid training days

Employee referral bonus opportunities

Shift differentials

Job summary

Concentrix in Farmington Hills, MI is seeking a Customer Service / Sales Representative for an on-site, full-time seasonal role. The position offers a base pay of $28.00 per hour, with benefits and career growth opportunities within a Fortune 500 company known for its inclusive culture.

You’ll engage with leads, guide customers through tax-related decisions, and provide personalized consultations while upholding exceptional service standards.

Qualifications

• Experience in high-touch, customer-facing roles.
• Consultative sales background with strong closing skills.
• Excellent relationship-building and communication abilities.
• Highly motivated by results and recognition.
• Some tax knowledge is helpful but not required.
• Passion for delivering exceptional customer experience is essential.
• 1 to 2 years of customer service preferred.

Responsibilities

• Follow-up with leads to encourage completion of their tax filing journey.
• Guide customers through the entire decision process and ensure successful transitions to tax professionals.
• Understand and identify needs quickly and accurately.
• Deliver personalized consultations to build excitement and clarity around product.
• Deliver expert customer experiences with a smile.

Skills

Customer-facing experience

Consultative sales

Relationship building

Results-oriented

Tax knowledge helpful

Customer experience

1–2 years in CS

Job description

Concentrix in Farmington Hills, MI is seeking a Customer Service / Sales Representative for an on-site, full-time seasonal role. The position offers a base pay of $28.00 per hour, with benefits and career growth opportunities within a Fortune 500 company known for its inclusive culture.

You’ll engage with leads, guide customers through tax-related decisions, and provide personalized consultations while upholding exceptional service standards.