Travel Customer Care Specialist

Concentrix; Farmington Hills (MI); On-site; USD 19,000 - 25,000; Full time

Job summary

Concentrix in Farmington Hills, MI is seeking a Customer Service Rep (Travel) to deliver exceptional experiences for travelers seeking information, recommendations, and reservations. You will respond to calls, chats, and emails with a courteous, professional demeanor and guide customers through their travel questions and purchases.

The role emphasizes travel knowledge, helpful customer service, and accurate data entry while maintaining standards.

Qualifications

• High school diploma or equivalent is required.
• No sales experience is required.
• Travel experience is preferred.

Responsibilities

• Handle incoming calls, chats, and emails from customers interested in travel.
• Greet and converse with customers in a courteous, friendly, and professional manner.
• Make recommendations based on customer needs and preferences.
• Determine reservation needs and preferences using standard question techniques.
• Research travel rates, destinations, options, and packages for customers.
• Enter accurate reservation information into relevant systems.
• Support itinerary changes or cancellations professionally and accurately.
• Answer general travel and site related questions from customers.

Skills

Travel savvy

Customer service

Travel experience

Education

High school diploma or equivalent

Job description

Concentrix in Farmington Hills, MI is seeking a Customer Service Rep (Travel) to deliver exceptional experiences for travelers seeking information, recommendations, and reservations. You will respond to calls, chats, and emails with a courteous, professional demeanor and guide customers through their travel questions and purchases.

The role emphasizes travel knowledge, helpful customer service, and accurate data entry while maintaining standards.