On-Site Customer Service Rep — Growth, On-Call & Benefits

Moffitt Services; Cypress (TX); On-site; USD 21,000 - 30,000; Full time

Benefits offered by this job

Medical insurance

Dental insurance

Vision insurance

401(k) match

Job summary

Moffitt Services in Texas is seeking a Customer Service Representative to process orders received by phone, text, email or from internal staff, ensuring accuracy and timely updates.

You will handle inquiries, provide quotes, coordinate with dispatch and shipping, and support onboarding for new customers. This on-site role runs Monday through Friday from 9 AM to 6 PM, with occasional weekend on-call duties and overtime during storms.

Competitive benefits include health plans and a 401(k) match.

Qualifications

• High School diploma plus some advanced education/training or equivalent combination of education and experience.

Responsibilities

• Process incoming orders according to customer specifications; communicate updates, relay changes, and resolve issues to ensure full customer satisfaction.
• Enter orders accurately into database systems or complete necessary documentation.
• Handle customer inquiries with professionalism, providing timely and appropriate solutions; follow up to ensure resolution.
• Identify sales opportunities during customer interactions and proactively follow up on potential leads.
• Assist prospective customers with onboarding and order placement, guiding them through the process.
• Maintain positive working relationships with team members and management in a collaborative team environment.
• Protect client and company confidentiality by securely managing sensitive information.
• Communicate with company branches and outside sales teams to provide quotes, shipping dates, and order status updates.

Skills

Customer service

Communication

Order processing

Problem solving

Team collaboration

Education

High School diploma + some advanced education/training

Job description

Moffitt Services in Texas is seeking a Customer Service Representative to process orders received by phone, text, email or from internal staff, ensuring accuracy and timely updates.

You will handle inquiries, provide quotes, coordinate with dispatch and shipping, and support onboarding for new customers. This on-site role runs Monday through Friday from 9 AM to 6 PM, with occasional weekend on-call duties and overtime during storms.

Competitive benefits include health plans and a 401(k) match.