Customer Support Pro — Onsite in Austin (Contract-to-Hire)

Addison Group; Austin (TX); On-site; USD 25,000 - 28,000; Full time

Benefits offered by this job

Medical, dental, vision

401(k)

Job summary

Addison Group is seeking a Customer Service Representative in Austin, TX to handle a high volume of inbound calls and provide timely, professional support. The role emphasizes clear communication, accuracy, and teamwork in a fast-paced environment.

This onsite, full-time contract-to-hire position offers access to benefits and the opportunity to grow into a long-term role within a dynamic customer-support setting.

Qualifications

• At least 2 years of experience in a customer service or call center role.
• Proficiency with Microsoft Office applications (Outlook, Word, Excel).
• Strong verbal communication and problem-solving skills.
• Ability to multitask in a fast-paced, metrics-driven environment.
• Reliable, punctual, and available to start quickly.

Responsibilities

• Respond to a high volume of incoming customer calls daily.
• Assist customers with order inquiries, updates, and general concerns.
• Address and resolve customer issues with professionalism and empathy.
• Accurately document interactions and maintain records in internal systems.
• Meet or exceed established call and performance metrics.
• Collaborate with internal teams to ensure customer satisfaction.

Skills

Verbal communication

Microsoft Office

Multitasking

Reliability

Tools

Outlook

Excel

Job description

Addison Group is seeking a Customer Service Representative in Austin, TX to handle a high volume of inbound calls and provide timely, professional support. The role emphasizes clear communication, accuracy, and teamwork in a fast-paced environment.

This onsite, full-time contract-to-hire position offers access to benefits and the opportunity to grow into a long-term role within a dynamic customer-support setting.