Senior Customer Service & Solutions Specialist

The Home Depot; New York (NY); On-site; USD 25,000 - 30,000; Full time

Job summary

The Home Depot is seeking a Senior Customer Service Representative in New York, NY. The role focuses on delivering quality customer service, coordinating with field teams, vendors and customers, and maintaining strong relationships during all customer interactions.

You will handle inbound calls and outbound follow-ups, respond to emails, and use THD At Home Services tools to guide inquiries to resolution. Strong communication and problem-solving abilities are essential.

Qualifications

• Must be 18 years of age or older.
• Must be legally permitted to work in the United States.
• Preferred knowledge of Microsoft Office Suite.
• Demonstrated ability to collaborate with cross-functional teams.
• Ability to negotiate, handle complaints, settle disputes, and resolve grievances with customers.
• Excellent written and verbal communication skills.

Responsibilities

• Collaborate between the field, vendors and customers to bring jobs to completion.
• Provide consistent communication to third party entities.
• Handle complex inquiries from internal & external customers and manage escalations via phone, email or text.
• Answer inbound and make outbound calls to respond to inquiries from customers and field teams.
• Monitor email boxes and respond to inquiries to resolve customer issues.
• Utilize THD At Home Services systems and processes to coordinate all functions related to the role.

Skills

Microsoft Office

Cross-functional collaboration

Negotiation

Complaint handling

Written communication

Verbal communication

Education

High School Diploma or GED

Job description

The Home Depot is seeking a Senior Customer Service Representative in New York, NY. The role focuses on delivering quality customer service, coordinating with field teams, vendors and customers, and maintaining strong relationships during all customer interactions.

You will handle inbound calls and outbound follow-ups, respond to emails, and use THD At Home Services tools to guide inquiries to resolution. Strong communication and problem-solving abilities are essential.