On-Site Customer Service & Operations Analyst

Atterro; Plano (TX); On-site; USD 42,000 - 54,000; Full time

Benefits offered by this job

Medical

Dental

Vision

401k

Paid Time Off

Job summary

Atterro is seeking a Customer Service Representative in Plano, TX for an on-site role. The position runs Monday–Friday, 8:00 AM–5:00 PM, with hours potentially varying. You will work closely with internal teams and manage reporting using ERP systems.

Applicants should have a strong background in professional communication and problem solving, with 8+ years in customer service or related fields. A Bachelor's degree is preferred, and proficiency with SAP and other MS Office tools is expected.

Qualifications

• Bachelor’s degree preferred.
• 8+ years’ experience in customer service, repair services operational support, or warranty claims.
• Verbal and written communication skills, attention to detail, customer service skills, and interpersonal skills.
• Strong ability to work independently and manage one’s time.
• Strong ability to accurately document and record customer/client information.
• Previous experience with computer applications, such as Microsoft Word, PowerPoint, Excel, ERP systems and SAP.
• Strong analytical and problem-solving skills.
• Ability to adapt to an under-change management environment.

Responsibilities

• Compile and distribute reporting to direct management assigned, established on a set schedule as well as on an ad hoc basis using all available data resources including but not limited to company ERP systems.
• Monitor and communicate performance levels and provide operational support for assigned field service repair organizations.
• Support internal partners including but not limited to Sales, Contact Centers, Parts, Repair and Product Management in resolving or advising on complex issues and opportunities.
• Approve the referral of unresolved grievances to designated departments for further investigation.
• Performance of all other duties as assigned by direct management or made apparent during the course of the performance of the job.

Skills

Professional communication

Problem solving

Time management

Education

Bachelor’s degree preferred

Tools

Microsoft Word

PowerPoint

Excel

ERP systems

SAP

Job description

Atterro is seeking a Customer Service Representative in Plano, TX for an on-site role. The position runs Monday–Friday, 8:00 AM–5:00 PM, with hours potentially varying. You will work closely with internal teams and manage reporting using ERP systems.

Applicants should have a strong background in professional communication and problem solving, with 8+ years in customer service or related fields. A Bachelor's degree is preferred, and proficiency with SAP and other MS Office tools is expected.