Manufacturing Customer Service & Order Specialist (ERP)

Atterro; Tucson (AZ); On-site; USD 50,000 - 60,000; Full time

Benefits offered by this job

Medical, dental, and vision insurance

401(k)

Paid time off (PTO)

Job summary

Atterro in Tucson, AZ is seeking a Manufacturing Customer Service Representative to support order management and customer satisfaction. The role involves processing orders in Microsoft Dynamics 365, coordinating with production and logistics, and maintaining accurate records.

The ideal candidate has 2–4 years in customer service or related roles, strong communication skills, and manufacturing experience. This is a full-time position with typical daytime hours, and may include evenings or

Qualifications

• Strong verbal and written communication skills.
• Ability to provide professional, courteous, and solution-focused customer service.
• Experience using computers, business software, and data entry systems.

Responsibilities

• Serve as the primary point of contact for customers regarding orders, deliveries, inquiries, and complaints.
• Enter, process, and manage customer orders within Microsoft Dynamics 365
• Verify pricing, product codes, quantities, and delivery dates before releasing orders
• Track order status and provide timely updates to customers
• Coordinate with production teams regarding schedules, availability, and delivery timelines
• Communicate customer requests for samples, new colors, and product approvals with laboratory staff
• Collaborate with sales managers to address customer priorities, complaints, and special requests
• Support logistics operations by assisting with shipment scheduling and delivery issue resolution
• Assist with Accounts Receivable functions including invoices, documentation, reconciliations, and data entry
• Maintain accurate customer, order, and financial records
• ERP system knowledge required.

Skills

Verbal communication

Written communication

Organizational skills

Data entry

Customer service

ERP knowledge

Education

High school diploma or GED

Tools

Microsoft Dynamics 365

Job description

Atterro in Tucson, AZ is seeking a Manufacturing Customer Service Representative to support order management and customer satisfaction. The role involves processing orders in Microsoft Dynamics 365, coordinating with production and logistics, and maintaining accurate records.

The ideal candidate has 2–4 years in customer service or related roles, strong communication skills, and manufacturing experience. This is a full-time position with typical daytime hours, and may include evenings or