Customer Service Champion — Detail-Driven Support

Atterro; Charlotte (NC); On-site; USD 20,000 - 29,000; Full time

Benefits offered by this job

Weekly pay

Medical, dental, and vision benefits

Life and Disability Insurance

Optional 401(k) Plan

Supportive team environment

Job summary

Atterro is seeking a Customer Service Representative in Charlotte, NC. You will assist customers by answering questions, resolving concerns, processing requests, and documenting interactions across phone, email, and chat channels.

Ideal candidates have 2+ years in customer service, a high school diploma or GED, and comfort with ERP/CRM systems. The role offers a Monday–Friday schedule from 8:00 AM to 5:00 PM and a competitive pay rate of $18 per hour.

Qualifications

• High school diploma or GED required.
• 2+ years of customer service, inside sales, order entry, or administrative support experience.
• Experience in a B2B, manufacturing, distribution, or industrial environment preferred.
• Strong data entry accuracy and attention to detail.
• Experience using ERP, CRM, or order management systems preferred.
• Excellent verbal and written communication skills.
• Strong organizational and multitasking abilities.
• Ability to manage competing priorities in a fast-paced environment.
• Familiarity with plumbing, valve, industrial, or flow control products is a plus, but not required.

Responsibilities

• Respond to customer inquiries via phone, email, and chat in a professional and timely manner.
• Process and enter customer orders accurately using ERP and CRM systems.
• Assist customers with order status updates, product availability, and technical product questions.
• Coordinate with internal departments to resolve order, inventory, and fulfillment issues.
• Follow up with customers to ensure satisfaction and resolve outstanding concerns.
• Maintain accurate customer records and documentation.
• Learn and develop knowledge of valve and flow control products to better support customers.
• Support internal operations by ensuring customer transactions are completed accurately and efficiently.
• Contribute to team goals related to service, accuracy, and response times.
• Perform additional customer service and administrative duties as assigned.

Skills

Verbal communication

Written communication

Organizational skills

Multitasking

Data entry accuracy

Education

High school diploma or GED

Tools

ERP

CRM

Order management systems

Job description

Atterro is seeking a Customer Service Representative in Charlotte, NC. You will assist customers by answering questions, resolving concerns, processing requests, and documenting interactions across phone, email, and chat channels.

Ideal candidates have 2+ years in customer service, a high school diploma or GED, and comfort with ERP/CRM systems. The role offers a Monday–Friday schedule from 8:00 AM to 5:00 PM and a competitive pay rate of $18 per hour.