Senior Customer Service & Operations Analyst (Plano)

Staffmark Group; Plano (TX); On-site; USD 52,000 - 76,000; Full time

Benefits offered by this job

Medical Insurance

Dental Insurance

Vision Insurance

401k

Paid Time Off

Job summary

Staffmark Group is seeking a Customer Service Representative for a fully on-site contract role in Plano, TX. You will compile and distribute reporting, support field service repair organizations, and assist internal partners across Sales, Parts, Repair and Product Management.

The ideal candidate has a Bachelor's degree and 8+ years' experience in customer service or warranty operations, with strong communication, documentation, and ERP/SAP skills.

Qualifications

• Bachelor's degree preferred.
• 8+ years' experience in customer service, repair services operational support, or warranty claims.
• Verbal and written communication skills, attention to detail, customer service skills, and interpersonal skills.
• Strong ability to work independently and manage one's time.

Responsibilities

• Compile and distribute reporting to direct management assigned, established on a set schedule as well as on an ad hoc basis using all available data resources including but not limited to company ERP systems.
• Monitor and communicate performance levels and provide operational support for assigned field service repair organizations.
• Support internal partners including but not limited to Sales, Contact Centers, Parts, Repair and Product Management in resolving or advising on complex issues and opportunities.
• Approve the referral of unresolved grievances to designated departments for further investigation.
• Performance of all other duties as assigned by direct management or made apparent during the course of the performance of the job.

Skills

Professional communication

Problem solving

Time management

Education

Bachelor's degree preferred

Tools

SAP

ERP systems

Job description

Staffmark Group is seeking a Customer Service Representative for a fully on-site contract role in Plano, TX. You will compile and distribute reporting, support field service repair organizations, and assist internal partners across Sales, Parts, Repair and Product Management.

The ideal candidate has a Bachelor's degree and 8+ years' experience in customer service or warranty operations, with strong communication, documentation, and ERP/SAP skills.