Remote Utilities Collector CST/MST time zones

Transworld Systems Inc.; Albuquerque (NM); À distance; USD 21 000 - 22 000; Plein temps

Avantages offerts par ce poste

Remote work

Paid training

Bonus opportunity

Comprehensive benefits

Résumé du poste

Transworld Systems Inc. is seeking a Remote Call Center Representative to join our customer service team. This is a work-from-home role aligned with CST/MST time zones, offering a friendly, team-oriented environment and opportunities to grow.

You'll handle inbound/outbound calls, update account information, and assist delinquent customers in resolving payments. Paid training supports your success, with a monthly commission bonus structure and a comprehensive benefits package.

Qualifications

• Experience in collections, customer service, sales, or retail.
• Positive, friendly demeanor and growth mindset.
• Strong communication skills.
• Proficient computer skills and basic tech savvy.
• Ability to work independently and prioritize tasks.
• Motivation to learn a new skill.

Responsabilités

• Communicate with consumers by telephone and resolve unpaid accounts.
• Provide accurate account updates on computer files.
• Skip tracing to locate contact information.
• Counsel delinquent consumers to meet payment obligations.
• Follow applicable laws, regulations, and policies.
• Adhere to TSI policies and procedures.
• Maintain knowledge of company policies.
• Provide feedback to management on improvements.
• Suggest process improvements.
• Perform other duties as assigned.

Connaissances

Ambition

Collections experience

Positive demeanor

Communication skills

Computer skills

Independent work

Description du poste

Work Location: This is a remote/work from home position for CST/MST zones.

Compensation: $15-16/hour + Monthly Commission Bonus Structure

Build Your Future! Come join our thriving team as a Remote Call Center Representative! We are seeking ambitious, self-motivated and driven people just like you for a rewarding career in the customer service arena.

Why should you consider TSI ?

• Work from home
• Paid training
• Team-oriented work environment
• Growth opportunity
• Generous bonus opportunity
• Comprehensive benefits package available: including medical, dental and vision, 401k retirement plan with employer matching, paid time off and paid holidays!

Responsibilities

• Communicating with consumers by telephone, approving written correspondence, and attempting to bring resolution to unpaid accounts
• Providing thorough, efficient, and accurate account updates on computer files for each call made or received
• Skip tracing to locate consumer contact information
• Counseling delinquent consumers to assist in finding funds to meet their payment obligations
• Complying with and staying up-to-date on all applicable Federal, State, and Local laws and regulations relating to job duties
• Complying with and staying up-to-date on all TSI policies and procedures
• Maintaining knowledge of functional areas, company policies, and procedures
• Providing feedback to management concerning possible problems or areas of improvement
• Making recommendations to implement improved processes
• Performing other duties as assigned by management

Qualifications

• High levels of ambition, keen to grow their career
• Experience with collections, customer service, sales, retail or just the motivation to learn a new skill
• A positive, friendly, demeanor who finds joy in everyday
• Strong communication skills
• Proficient computer skills
• The ability to work and prioritize independently