On-Site Customer Service Agent — Flight Reservations

Flyadvancedair; Silver City (NM); Hybrid; USD 25,000 - 30,000; Part time

Benefits offered by this job

Competitive salary

Sick Time

Flight/Travel Benefits; Delta/Alaska/S

Avg Benefits

Job summary

Advanced Air, LLC is seeking a part-time Customer Service Agent to support operations at Grant County Airport in Silver City, NM. This on-site role requires handling reservations, check-in, and passenger assistance in a fast-paced environment.

The candidate should have 2+ years of customer service experience, strong communication skills, and the ability to lift up to 50 lbs. FAA/TSA compliance is required, with SIDA badge possible for some airports.

Qualifications

• 2+ years of customer service experience.
• Excellent communication and problem-solving skills.
• Ability to push/pull/lift 50 lbs.
• Proficiency with Microsoft Office products.

Responsibilities

• Greet customers and provide outstanding service in-person and over the phone.
• Handle reservations, ticketing, check-in, seat assignment, and baggage service.
• Process payments including cash, checks, credit cards, and vouchers.
• Inform customers about flight delays or cancellations and assist with rebooking.
• Assist with check-in, ticket changes, and special service requests.
• Ensure compliance with FAA, TSA, and airport regulations.

Skills

Customer service

Communication

Problem solving

Time management

Physical ability

Education

High School Diploma or equivalent

Tools

MS Office

Job description

Advanced Air, LLC is seeking a part-time Customer Service Agent to support operations at Grant County Airport in Silver City, NM. This on-site role requires handling reservations, check-in, and passenger assistance in a fast-paced environment.

The candidate should have 2+ years of customer service experience, strong communication skills, and the ability to lift up to 50 lbs. FAA/TSA compliance is required, with SIDA badge possible for some airports.