Airport Customer Service Agent – On-Site in Phoenix

Flyadvancedair; Phoenix (AZ); On-site; USD 32,000 - 42,000; Full time

Benefits offered by this job

Competitive salary

PTO and Sick Time

Flight/Travel Benefits

401k plan with employer match

Job summary

Advanced Air, LLC seeks a Customer Service Agent to support operations at Phoenix Sky Harbor International Airport. This 100% on-site role requires Phoenix-based availability and working in all weather conditions to assist passengers and manage check-in, reservations, and boarding.

The position features a structured weekly schedule with shifts across mornings, evenings and weekends, a competitive salary, and travel benefits. FAA/TSA compliance and SIDA badge expectations are part of the job.

Qualifications

• Must have authorization to work in the U.S.
• Must have valid Driver’s license and clean driving record
• 2+ Years of Customer Service Experience
• Experience with Microsoft Office products including Outlook, Word and Excel
• Excellent communication and problem-solving skills
• Ability to push/pull/lift 50 lbs. for extended periods of time
• High School diploma or GED equivalent

Responsibilities

• Greet and provide outstanding service to all AA customers and guests in a friendly, courteous and professional manner
• Answer telephone to provide information, resolve problems or complaints, and assist as needed
• Handle all aspects of reservations, ticketing, check-in, seat assignment, passenger boarding, and baggage service
• May handle cash, checks, credit cards, and travel vouchers as forms of payments for tickets
• Communicate to customers when a flight has been delayed or cancelled and work to re-accommodate them according to company policy
• Board/deplane flights and escort passengers to and from aircraft in a timely and efficient manner, assisting passengers as needed
• Provide check-in assistance, ticketing changes, re-booking of itineraries and special service requests for passengers
• Provide current and accurate fare, schedule, gate, flight arrival and departure information, as well as answer general inquires both in-person and over the telephone
• Ensure aircraft are prepared for flight, including food and beverage stocking and light cleaning
• Transport passengers via shuttle or van as required
• Oversee passenger unloading of firearms in accordance with training, policy, and TSA where required
• Maintain Advanced Air brand standards and consistency in the ground experience
• Identify opportunities to improve customer experience and increase satisfaction
• Maintain positive customer relations at all times by using good judgment and the ability to multi-task
• Ensures FAA, TSA, Airlines & Airport regulations are followed at all times
• Will be required to obtain and maintain a Secured Identification Display Area (SIDA) badge for certain airports
• Additional duties as assigned by Supervisor

Skills

Customer service

Communication

Problem solving

Microsoft Office

Driver's license

Physical ability

Education

High School diploma or GED

Tools

Outlook

Word

Excel

Job description

Advanced Air, LLC seeks a Customer Service Agent to support operations at Phoenix Sky Harbor International Airport. This 100% on-site role requires Phoenix-based availability and working in all weather conditions to assist passengers and manage check-in, reservations, and boarding.

The position features a structured weekly schedule with shifts across mornings, evenings and weekends, a competitive salary, and travel benefits. FAA/TSA compliance and SIDA badge expectations are part of the job.