Airport Customer Service Agent - Flight Benefits

inMy Jet; Crescent City (CA); On-site; USD 25,000 - 33,000; Part time

Benefits offered by this job

Flight/Travel Benefits

401k plan with employer match up to 4%

PTO and Sick Time

Job summary

Advanced Air, LLC is hiring a part-time Customer Service Agent at Del Norte County Airport in Crescent City, CA. You will greet customers, handle reservations, ticketing, check-in, seat assignments, and passenger boarding, while delivering friendly, professional service.

This on-site role requires at least 2 years of customer service, proficiency with Microsoft Office (Outlook, Word, Excel), a valid driver's license, and the ability to lift up to 50 lbs.

Qualifications

• Must be authorized to work in the U.S.
• 2+ years of customer service experience
• Excellent communication and problem-solving skills
• Must possess a valid driver's license and clean driving record
• Ability to push/pull/lift up to 50 lbs; work in varying weather

Responsibilities

• Greet and provide outstanding service to all Advanced Air customers and guests in a friendly, courteous and professional manner
• Answer telephone to provide information, resolve problems or complaints, and assist as needed
• Handle all aspects of reservations, ticketing, check-in, seat assignment, passenger boarding, and baggage service
• May handle cash, checks, credit cards, and travel vouchers as forms of payments for tickets
• Communicate delays or cancellations and reaccommodate passengers according to policy
• Board/deplane flights and escort passengers to and from aircraft in a timely and efficient manner
• Provide check-in assistance, ticketing changes, re-booking of itineraries and special service requests
• Provide current and accurate fare, schedule, gate, flight arrival and departure information
• Ensure aircraft are prepared for flight, including food/beverage stocking and light cleaning
• Transport passengers via shuttle or van as required; assist with safety & TSA requirements
• Maintain Advanced Air brand standards and customer experience
• Maintain positive customer relations and multi-task as needed
• Comply with FAA, TSA, Airlines & Airport regulations at all times
• May be required to obtain and maintain a SIDA badge for certain airports

Skills

Customer service

Microsoft Office

Outlook

Word

Excel

Education

High School Diploma or equivalent

Job description

Advanced Air, LLC is hiring a part-time Customer Service Agent at Del Norte County Airport in Crescent City, CA. You will greet customers, handle reservations, ticketing, check-in, seat assignments, and passenger boarding, while delivering friendly, professional service.

This on-site role requires at least 2 years of customer service, proficiency with Microsoft Office (Outlook, Word, Excel), a valid driver's license, and the ability to lift up to 50 lbs.