Aviation Customer Service Agent - On Site + Flight Benefits

inMy Jet; Silver City (NM); On-site; USD 25,000 - 30,000; Part time

Benefits offered by this job

Sick Time

Flight/Travel Benefits

401k plan with employer match

Job summary

Advanced Air in Silver City, NM is seeking a Customer Service Agent to support on-site operations at Grant County Airport. The role requires delivering courteous service, handling reservations, check-in, baggage, and ticketing, and coordinating with flight crews and ground staff.

You'll respond to inquiries, provide flight information, process payments, and assist with rebooking when needed. Strong communication, problem-solving, and physical ability to lift up to 50 lbs are essential; local

Qualifications

• 2+ years of customer service experience.
• Excellent communication and problem-solving skills.
• Ability to work on-site in Silver City, NM and lift up to 50 lbs.

Responsibilities

• Greet customers and provide courteous service.
• Answer calls, provide information, resolve problems or complaints.
• Manage reservations, ticketing, check-in, seat assignment, boarding, and baggage services.
• Process payments (cash, checks, cards, vouchers) and assist as needed.
• Inform customers of delays or cancellations and re-accommodate per policy.
• Ensure safety and TSA/SIDA compliance as required.

Skills

Customer service

Communication

Problem solving

Multitasking

Cash handling

Education

High School Diploma or equivalent

Tools

Microsoft Office (Outlook, Word, Excel)

Job description

Advanced Air in Silver City, NM is seeking a Customer Service Agent to support on-site operations at Grant County Airport. The role requires delivering courteous service, handling reservations, check-in, baggage, and ticketing, and coordinating with flight crews and ground staff.

You'll respond to inquiries, provide flight information, process payments, and assist with rebooking when needed. Strong communication, problem-solving, and physical ability to lift up to 50 lbs are essential; local