On-Site Customer Retention Specialist

Life Protect 24/7, Inc.; Norfolk (VA); On-site; USD 21,000 - 22,000; Full time

Benefits offered by this job

Weekly Pay

Paid Training

Paid OT on Saturdays

Paid Time Off

Medical, Dental, Vision, AD&D, andLife

HSA Options

401k with Company Match

Employee Development Program

Employee Product Discount

Beautiful Call Center Work Space

Convenient access to walking trails

Job summary

Life Protect 24/7, Inc. in Norfolk, VA, is seeking a self-motivated Customer Service Representative to handle inbound calls, assist with account updates, and answer product questions, delivering a world-class customer experience.

The role reports to the Customer Relations Manager and focuses on retaining customers, resolving issues, and offering savings opportunities. Schedule is 9am-7pm Mon, 10am-7pm Tue-Fri, and alternating Saturdays; weekly pay and comprehensive benefits are included.

Qualifications

• Must have a high school diploma or equivalent.
• 1-2 years of customer service experience in contact center, service industry, or retail.
• Bilingual is a plus but not required.

Responsibilities

• Handling cancellation calls by listening to the customer's concerns and providing solutions to retain the customer.
• Handling customer questions, inquiries, and complaints in a professional manner.
• Identifying and reporting escalated issues and complaints to management.
• Processing cancellations and returns.
• Offering savings opportunities and switching the form of payment when applicable.

Skills

Customer service

Interpersonal communication

Retention strategies

Multitasking

Education

High school diploma or equivalent

Job description

Life Protect 24/7, Inc. in Norfolk, VA, is seeking a self-motivated Customer Service Representative to handle inbound calls, assist with account updates, and answer product questions, delivering a world-class customer experience.

The role reports to the Customer Relations Manager and focuses on retaining customers, resolving issues, and offering savings opportunities. Schedule is 9am-7pm Mon, 10am-7pm Tue-Fri, and alternating Saturdays; weekly pay and comprehensive benefits are included.