Customer Service Representative

Life Protect 24/7, Inc.; Norfolk (VA); On-site; USD 21,000 - 22,000; Full time

Benefits offered by this job

Weekly Pay

Paid Training

Paid OT on Saturdays

Paid Time Off

Medical, Dental, Vision, AD&D, andLife

HSA Options

401k with Company Match

Employee Development Program

Employee Product Discount

Beautiful Call Center Work Space

Convenient access to walking trails

Job summary

Life Protect 24/7, Inc. in Norfolk, VA, is seeking a self-motivated Customer Service Representative to handle inbound calls, assist with account updates, and answer product questions, delivering a world-class customer experience.

The role reports to the Customer Relations Manager and focuses on retaining customers, resolving issues, and offering savings opportunities. Schedule is 9am-7pm Mon, 10am-7pm Tue-Fri, and alternating Saturdays; weekly pay and comprehensive benefits are included.

Qualifications

• Must have a high school diploma or equivalent.
• 1-2 years of customer service experience in contact center, service industry, or retail.
• Bilingual is a plus but not required.

Responsibilities

• Handling cancellation calls by listening to the customer's concerns and providing solutions to retain the customer.
• Handling customer questions, inquiries, and complaints in a professional manner.
• Identifying and reporting escalated issues and complaints to management.
• Processing cancellations and returns.
• Offering savings opportunities and switching the form of payment when applicable.

Skills

Customer service

Interpersonal communication

Retention strategies

Multitasking

Education

High school diploma or equivalent

Job description

If you are unable to complete this application due to a disability, contact this employer to ask for an accommodation or an alternative application process.

Customer Service Representative

Full Time Customer Support 6160 Commander Pkwy, Norfolk, VA, US

Salary Range: $15.00 To $15.50 Hourly

Life Protect 24/7 is searching for self-motivated, high-performing individuals with a desire to advocate for others, challenge themselves, become leaders in providing a world class customer experience, and solidify relationships with our customer base.

Schedule:

9am-7pm Monday,

10am-7pm Tuesday - Friday, and 9am-5pm every other Saturday

How do you do that?

You will receive calls from diverse customers who have questions, need to update their service, or request to cancel – a medical and security alert system that goes wherever you do. A service that helps rescue over 4,500 individuals every month.

You will report to the Customer Relations Manager and be responsible for handling inbound cancellation calls, questions, and inquiries from our client base in a respectful and professional manner. Preserving the relationship and improving our customers’ relationship will be at the forefront of your service. You will listen patiently, engage with the customer, show empathy, build rapport, track information, and offer solutions while providing a world class customer experience. These qualities will help you review each customer's situation, determine the best approach to update the customer’s account, increase account retention, and answer product questions and customer concerns.

Other responsibilities include:

• Handling cancellation calls by listening to the customer's concerns and providing solutions to retain the customer
• Handling customer questions, inquiries, and complaints in a professional manner
• Identifying and reporting escalated issues and complaints to management
• Processing cancellations and returns
• Offering savings opportunities and switching the form of payment when applicable

What we offer:

• Weekly Pay
• Paid Training
• Paid OT on Saturdays
• Paid Time Off
• Medical, Dental, Vision, AD&D, and Life Insurance
• HSA Options
• 401k with Company Match
• Employee Development Program
• Employee Product Discount
• Beautiful Call Center Work Space
• Convenient access to walking trails and Norfolk Premium Outlets

What you offer:

• Must be at least 18 years of age
• High school diploma or equivalent
• Able to work on-site in Norfolk, VA
• Strong computer and interpersonal communication skills
• 1-2 years of customer service and retention in a contact center, service industry, or retail sales
• A customer-focused approach with adaptability to new situations
• Ability to multitask, prioritize, and manage time
• Bilingual is a plus but not required.
• Motivation, and desire to achieve powered by YOU!

Pay: $15/hr base pay | With Customer Relations based commission, Specialists can earn between $21-$23+/HR

We are an equal opportunity employer and consider all qualified applicants equally without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, veteran status, or disability status.