Collections Agent

Life Protect 24/7; Massachusetts; On-site; USD 21,000 - 28,000; Full time

Benefits offered by this job

Competitive Pay

Weekly Pay

Paid Training

Paid Time Off

Medical, Dental, Vision, AD&D, Life

HSA Options

401k with Company Match

Employee Development Program

Employee Product Discount

Beautiful Call Center

Convenient access to walking trails

Paid Hourly + Commission

Job summary

Life Protect 24/7 is seeking a Collections Agent to join our Norfolk, VA team. This full-time role involves handling inbound and outbound calls to update accounts and collect payments, with a focus on maintaining strong customer relationships.

You will report to the Recovery Manager, review each customer’s situation, and offer payment solutions to ship products and improve retention. The package includes paid training and a comprehensive benefits lineup.

Qualifications

• Must be at least 18 years of age.
• High school diploma or equivalent.
• 1-2 years of customer service in a call center, service industry, or retail sales.
• Strong computer and interpersonal communication skills.
• Motivation, and desire to achieve powered by YOU!

Responsibilities

• Handle inbound and outbound calls from customers to update service or account.
• Review customer situations to determine the best approach to ship the product and increase account retention.
• Obtain a form of payment and offer solutions to improve customer relations.
• Identify escalated issues and report to management.
• Process sales and cancellations and discuss savings opportunities to switch payment forms.

Skills

Customer service

Communication skills

Education

High school diploma or equivalent

Job description

If you are unable to complete this application due to a disability, contact this employer to ask for an accommodation or an alternative application process.

Collections Agent

Full Time Customer Support 6160 Commander Pkwy, Norfolk, VA, US

Life Protect 24/7 is searching for self-motivated, high-performing individuals with a desire to advocate for others, challenge themselves, and become leaders in recovering client accounts and solidifying relationships with our customer base.

Schedule: 9am-6pm Monday-Friday; OT optional 6pm-7pm Monday-Friday

How do you do that?

You will make and receive calls from diverse customers who need to update their service or account for our product – a medical and security alert system that goes wherever you do. A service that helps save over 4,500 individuals every month.

You will report to the Recovery Manager and be responsible for handling outbound and inbound calls from our client base in a respectful and professional manner that preserves the relationship and improves customer relations. You will listen patiently, engage with the customer, show empathy, build rapport, obtain a form of payment & offer solutions to increase shipped units. The responsibilities of this role include reviewing each customer's situation to determine the best approach to ship the customer's product, increase account retention, and address product questions and customer concerns. With our Customer First approach, we will deliver a Best in Class experience at every opportunity!

Other responsibilities include:

Handling inbound/outbound calls, listening to the customer's concerns, and obtaining a form of payment to ship the customer's product

Identifying & reporting escalated issues and complaints to management

Processing sales & cancellations

Offering savings opportunities and switching the form of payment when applicable

Having a good understanding of assigned goals and objectives

Perform other duties as assigned by management

What we offer:

• Competitive Pay
• Weekly Pay
• Paid Training
• Paid Time Off
• Medical, Dental, Vision, AD&D, and Life Insurance
• HSA Options
• 401k with Company Match
• Employee Development Program
• Employee Product Discount
• Beautiful Call Center Work Space
• Convenient access to walking trails and Norfolk Premium Outlets
• Paid Hourly + Commission

What you offer:

Must be at least 18 years of age

High school diploma or equivalent

Strong computer and interpersonal communication skills

1-2 years of customer service in a call center, service industry, or retail sales

A customer-focused approach with adaptability to new situations

Ability to multitask, prioritize, and manage time

Motivation, and desire to achieve powered by YOU!

• Agents earn on average an additional $275+ in weekly commissions and an additional in $1,350/monthly commissions

Schedule: 9am-6pm Monday-Friday; OT optional 6pm-7pm Monday-Friday

We are an equal opportunity employer and consider all qualified applicants equally without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, veteran status, or disability status.