Hybrid Inbound Call Center Sales Manager

Life Protect 24/7, Inc.; Norfolk (VA); Hybrid; USD 47,000 - 57,000; Full time

Benefits offered by this job

Weekly pay

Paid training

Paid time off

Medical insurance

Dental insurance

Vision insurance

AD&D insurance

Life insurance

HSA options

401k with company match

Employee development program

Employee product discount

Beautiful call center workspace

Access to walking trails and outlets

Job summary

Life Protect 24/7, Inc. is seeking a Full Time Inbound Call Center Sales Manager in Norfolk, VA. You will lead a 15-20 person team in a remote setting while coordinating from the office, driving sales, quality, and service goals for our medical alert product.

The role emphasizes servant leadership, strong communication, and daily coaching to boost performance, engagement, and customer satisfaction. Competitive pay and benefits apply.

Qualifications

• Two years of experience leading a team in a call center environment.
• At least one year of experience leading a remote team.
• Experience monitoring call quality, call queue, and coaching sales.
• Strong communication skills (verbal, written, interpersonal).
• Customer-focused with adaptability to new situations.

Responsibilities

• Lead a team of 15-20 in a remote setting while working in office.
• Relay company goals, quality standards, and processes to the team.
• Educate and support sales representatives to develop skills.
• Motivate and engage sales team; build rapport and provide solutions.

Skills

Team leadership

Call center management

Remote team leadership

Coaching sales

Communication skills

Education

High school diploma or equivalent

Job description

Life Protect 24/7, Inc. is seeking a Full Time Inbound Call Center Sales Manager in Norfolk, VA. You will lead a 15-20 person team in a remote setting while coordinating from the office, driving sales, quality, and service goals for our medical alert product.

The role emphasizes servant leadership, strong communication, and daily coaching to boost performance, engagement, and customer satisfaction. Competitive pay and benefits apply.