Quality Engineer Liaison: Customer Quality Lead

Metalsa; Elizabethtown, Northern (KY, KY); Hybrid; USD 65,000 - 95,000; Full time

Benefits offered by this job

Vacation time

Paid holidays

Medical insurance

Dental insurance

Vision insurance

Prescription coverage

Short/Long-term disability

Flexible Spending Account (FSA)

Job summary

Metalsa in Detroit, MI seeks a Quality Engineer Liaison to lead customer quality efforts. On-site support at customer facilities, develop corrective actions, and coordinate with engineering and manufacturing teams to resolve issues promptly.

The role emphasizes lean practices, blueprint reading, and customer-focused problem solving with opportunities to drive improvements across processes and suppliers.

Qualifications

• Two-year degree with 2–3 years of experience or 5–7 years in quality liaison roles.
• Experience with lean manufacturing.
• Ability to read blueprints, including GD&T.
• Knowledge of material/process flow analysis.
• Supervisory/training experience with direct reports.
• Development of basic inspection procedures.

Responsibilities

• Lead customer issue follow-up and resolution to close concerns.
• Interface with customer plants in Dearborn, resolving daily concerns.
• On-call for all customer quality concerns.
• Coordinate cross-functional teams for corrective actions.
• Track and analyze customer data for continuous improvement.

Skills

Lean manufacturing

GD&T reading

Data analysis

Customer relations

Problem solving

Education

Two-year degree in related field

Job description

Metalsa in Detroit, MI seeks a Quality Engineer Liaison to lead customer quality efforts. On-site support at customer facilities, develop corrective actions, and coordinate with engineering and manufacturing teams to resolve issues promptly.

The role emphasizes lean practices, blueprint reading, and customer-focused problem solving with opportunities to drive improvements across processes and suppliers.