On-Site Customer Experience Specialist - Insurance Support

Farm Bureau Insurance of Michigan; Lapeer (MI); On-site; USD 35,000 - 48,000; Full time

Job summary

Farm Bureau Insurance of Michigan in Lapeer, MI is seeking a Customer Service Specialist for a full-time, on-site role. You will handle daily customer support tasks, aim for high customer satisfaction, and maintain professional phone etiquette to ensure an outstanding service experience.

The ideal candidate will bring strong communication skills, empathy, and the ability to manage challenging customer interactions with professionalism, while working well within a team and adapting to changing

Qualifications

• Experience in customer service or related field is beneficial.
• Strong verbal and written communication required.
• Ability to handle difficult customer situations with professionalism.

Responsibilities

• Provide customer support and ensure customer satisfaction.
• Maintain phone etiquette and deliver an excellent customer experience.
• Respond to inquiries accurately and efficiently.
• Collaborate with team to resolve issues and improve service quality.

Skills

Customer service

Phone etiquette

Communication

Empathy

Attention to detail

Teamwork

Problem solving

P&C license

Job description

Farm Bureau Insurance of Michigan in Lapeer, MI is seeking a Customer Service Specialist for a full-time, on-site role. You will handle daily customer support tasks, aim for high customer satisfaction, and maintain professional phone etiquette to ensure an outstanding service experience.

The ideal candidate will bring strong communication skills, empathy, and the ability to manage challenging customer interactions with professionalism, while working well within a team and adapting to changing