Insurance Client Advisor - Policy Quotes & Service Growth

Customer Service Representative; United States; On-site; USD 39,000 - 50,000; Full time

Benefits offered by this job

401(k) matching

Dental insurance

Health insurance

Paid time off

Bonus based on performance

Profit sharing

Continuing Education

Team events and lunches

Employee discounts

Opportunity for advancement

Job summary

Farm Bureau Insurance in Michigan seeks a Customer Service Representative to maintain strong client relations by handling inquiries with care, speed, and professionalism. The role includes developing new business within existing clients and handling policy updates, quotes, payments, and documentation.

Ideal candidates hold a Michigan insurance license and a Bachelor’s degree or equivalent experience, with strong communication, math, and computer skills.

Qualifications

• Bachelor’s degree or comparable work experience required.
• Michigan insurance license required.
• Strong customer focus and excellent phone manners; good written and verbal skills.

Responsibilities

• Provide service to existing clients: updating policies, quotes, payments, documentation.
• Answer questions about new or existing policies and service all claims.
• Support producers in gathering data, presenting options, and binding renewals.

Skills

Customer service

Communication

Phone manner

Computer skills

Education

Bachelor’s degree or comparable work experience

Michigan insurance license

Tools

Agency management systems

Rating tools

Carrier website navigation

Job description

Farm Bureau Insurance in Michigan seeks a Customer Service Representative to maintain strong client relations by handling inquiries with care, speed, and professionalism. The role includes developing new business within existing clients and handling policy updates, quotes, payments, and documentation.

Ideal candidates hold a Michigan insurance license and a Bachelor’s degree or equivalent experience, with strong communication, math, and computer skills.